Conversations on Twitter about the American Red Cross are
overall positive and supportive of the work that is being done by your
organization. Out of a sample size of 50 tweets found under the keyword search
#RedCross, there was not a single negative tweet found. Often times,
conversations about organizations on Twitter generate some negative content, so
this excess of positive content is a great accomplishment! The two most common
topics on Twitter under this keyword search were blood and Haiyan Typhoon in the Philippines.
When most people think about your organization, the first
thing they think about is blood. The idea of giving blood can be very
intimidating to people that are afraid of needles or for people who have heard
horror stories of bad experiences. Regardless, your organization will always be in constant need of blood donations. A significant amount of the content you post on Twitter should be about giving blood and the lives that can be saved by these donations. By increasing the amount of blood services content you provide on Twitter, American Red Cross followers can retweet, respond, and favorite these tweets, allowing their followers to see this content as well. This surplus of blood services content that you are going to provide will generate more conversation about blood services by the people who follow your account. Another idea for gaining more trending topics on the American Red Cross is to add humor to giving blood. You have done this before with your "Starve a Vampire, Give Blood" campaign, but there is much more that could be done with this idea. Americans have become fascinated with vampires since movies and TV shows such as Twilight and Vampire Diaries were released. A vampire hashtag related to giving blood could be a comical way for the American Red Cross to promote blood donation and gain trending topics on twitter.
It is evident that people are aware that the American Red Cross provides blood and disaster services to those in need. From the sample of 50 tweets, there was nearly an equal amount of tweets for each of these two categories. Topics about the American Red Cross are currently trending more than ever because of the recent tragedy in the Philippines. Had this tragedy not occurred, the Red Cross most likely wouldn't be a top trending topic. Staying in the twitter spotlight is a goal that your organization
should always strive for. Trending topics mean people are creating conversation about your organization. Sometimes this conversation is good and sometimes it is bad but in your case, 100% of the content taken from the sample size was positive. After the Haiyan Typhoon content has slowed down on twitter, you should re-evaluate the content that is posted about the Red Cross. This new content can show you what people are saying about your organization when a crisis is not occurring. It is important that during this time, a significant amount of the conversations about the Red Cross focus on other disasters that occur more often, such as tornados and hurricanes. It is important that people still continue to tweet about donating to the Red Cross, whether it be by giving blood, money, or time to this organization. Overall, your organization has consistently gained positive recognition on all social media sites, especially twitter. Keep in mind that there is always more that can be done to improve your organization's online reputation and the conversations about your organization.
horror stories of bad experiences. Regardless, your organization will always be in constant need of blood donations. A significant amount of the content you post on Twitter should be about giving blood and the lives that can be saved by these donations. By increasing the amount of blood services content you provide on Twitter, American Red Cross followers can retweet, respond, and favorite these tweets, allowing their followers to see this content as well. This surplus of blood services content that you are going to provide will generate more conversation about blood services by the people who follow your account. Another idea for gaining more trending topics on the American Red Cross is to add humor to giving blood. You have done this before with your "Starve a Vampire, Give Blood" campaign, but there is much more that could be done with this idea. Americans have become fascinated with vampires since movies and TV shows such as Twilight and Vampire Diaries were released. A vampire hashtag related to giving blood could be a comical way for the American Red Cross to promote blood donation and gain trending topics on twitter.
The
second most common topic found within the sample of 50 tweets was Haiyan, the
typoon that recently hit the Philippines. Since this typoon hit, more than
5,000 people have died. Your organization is currently doing
everything it can to provide aid to this devastated country, but it is
important that
people are aware of this. In the sample of 50 tweets, no
negative content was posted about the American Red Cross’ relief efforts in the
Philippines. Most of the content that was posted was encouraging people to
donate to the Red Cross’ typhoon relief fund. Although people tweeting about donating to the American Red Cross relief fund is wonderful, it would be beneficial if your organization could encourage people to tweet links to the Red Cross website, or give directions on how to donate. There are many simple ways to donate including texting the word Typhoon to 90999 which will donate $10 the victims of the typhoon in the Philippines. This method is quick and easy, but many people are unaware that they can do this. By encouraging your followers to tweet directions on how to donate, more valuable conversations will begin to form around your organization. For example, if someone tweets "donate to the #RedCross" many people won't do this. In contrast, if someone tweets "donate to the #RedCross, text Typhoon to 90999 for a $10 donation!" this person's followers have the option to immediately donate. This is why it is important that your organization encourages followers to tweet more in-depth directions on how to donate because unfortunately, many of the tweets from the sample just said "donate to the #RedCross."It is evident that people are aware that the American Red Cross provides blood and disaster services to those in need. From the sample of 50 tweets, there was nearly an equal amount of tweets for each of these two categories. Topics about the American Red Cross are currently trending more than ever because of the recent tragedy in the Philippines. Had this tragedy not occurred, the Red Cross most likely wouldn't be a top trending topic. Staying in the twitter spotlight is a goal that your organization
should always strive for. Trending topics mean people are creating conversation about your organization. Sometimes this conversation is good and sometimes it is bad but in your case, 100% of the content taken from the sample size was positive. After the Haiyan Typhoon content has slowed down on twitter, you should re-evaluate the content that is posted about the Red Cross. This new content can show you what people are saying about your organization when a crisis is not occurring. It is important that during this time, a significant amount of the conversations about the Red Cross focus on other disasters that occur more often, such as tornados and hurricanes. It is important that people still continue to tweet about donating to the Red Cross, whether it be by giving blood, money, or time to this organization. Overall, your organization has consistently gained positive recognition on all social media sites, especially twitter. Keep in mind that there is always more that can be done to improve your organization's online reputation and the conversations about your organization.